The Key Point Blog


Anne Valaitis & Jamie Bsales

Essential tools to combat AI-powered attacks

In this series, in conjunction with Agile Cybersecurity Solutions, Keypoint Intelligence investigates the many facets of cybersecurity to deliver insight and strategy—including the use of artificial intelligence by hackers and those seeking to thwart their efforts. We discuss here the key implications of AI's use in hacking as well as how it can be utilized to defend against bad actors.



Greg Cholmondeley

Artificial intelligence is the next big thing for customer communications

The 2023 CCM Summit event recently took place in Orlando and focused on customer communications management (CCM), customer experience (CX), and artificial intelligence (AI). We discuss here the key aspects of the show.



Carl Schell

What's going on in the world of IT in late 2023, and what to expect

For dealers, managed IT services is like the yellow brick road leading to Emerald City. You begin the journey on your own—okay, maybe with a four-legged friend by your side—and you pick up partners along the way.



Sam Keller

Our dynamic duo dives into the benefits and what subscribers really need to know

Jane Lyons and Mary Raleigh work tirelessly in our Client Support & Training department to ensure that Keypoint Intelligence customers have nothing but a stellar experience with us. The two are always happy to answer questions about navigating our services and resolving any issues subscribers may be facing.



Priya Gohil

Just another sign of AI becoming even more cemented in our lives

Early this month in London, tech investor and inventor Elon Musk joined UK Prime Minister Rishi Sunak to discuss all things related to artificial intelligence (AI). This was the crowning moment of a two-day tech summit on AI and safety.



Anne Valaitis & Jamie Bsales

Stay ahead of the fastest-growing concern in cybersecurity

In this series, in conjunction with Agile Cybersecurity Solutions (our cybersecurity testing and consulting partner), Keypoint Intelligence investigates the use of artificial intelligence (AI) and machine learning techniques in hacking cybersecurity. We discuss here the key tactics of AI hacking and how to overcome it.



Carl Schell

Once again, Dave Moorman brings the salt and pepper to our Interview Insights series

Simplicity and convenience form a not-so-insignificant chunk of the benefits of what Novatech has been marketing as “The Managed Office” for several years now.



Lee Davis

It’s like Shark Tank, but for systems integrators working with MSPs

PitchIT is an accelerator program run by ConnectWise to incubate startup systems integrator businesses that are dedicated to the managed services provider (MSP) space.



Johnny Shell

Interesting trends are revealed

The evolution of the direct-to-garment (DTG) inkjet market over the last 20 years has progressed from being a questionable technology when it was first introduced to a direct competitor with screen printing in terms of speed and print durability. In our recent 2022-2027 Global DTG Forecast, we report the major metrics associated with DTG printing, including unit placements, average installed base, equipment revenue, print volume, ink volume, and ink value.



Jean Lloyd

How digital printing is helping revolutionize this growing, important sector

As part of the Keypoint Intelligence State of the Industry series of reports on labels and packaging, we have now done our deep dive into the transformation of corrugated packaging. We discuss here some of the key findings as well as their effects on the marketplace.